Our Store Policies
We founded Dia Holistic Healing with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
LEGAL NOTICE
All information on this website is intended for holistic healing practices and does not intend to substitute professional medical advice, diagnosis, or treatment.
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The information or products offered through this website is not intended to be a substitute for the professional medical advice, diagnosis, or treatment provided by your own Medical Doctor or Mental Health Specialist. You agree and acknowledge that I am not a Medical Doctor nor a Mental Health Specialist. Always seek the advice of your own Medical Doctor and/or Mental Health Specialist regarding any questions or concerns you have before implementing any, products, recommendations, or suggestions from this website. Do not stop taking any medication without consulting your Medical Doctor or Mental Health Specialist.
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Any information, products, stories, examples, articles, or testimonials presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of an individual using any such material contained herein for any particular purpose or issue. While all materials and links and other resources are posted in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information herein, as with any publication, cannot be guaranteed.
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This website does not accept any liability for the consequences arising from the application, use, or misuse of any resources contained on or made available through the service, including any injury and/or damage to any person or property as a matter of product liability, negligence, or otherwise.
DELIVERY
Courier costs are calculated after the order is placed.
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We use numerous platforms to sell our products which may imply that we are out of stock when your order is placed. You will be notified and can either have your order placed on back-order or alternatively notified when stock has arrived.
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Delivery may take 5 – 7 working days.
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The office is closed over weekends and public holidays.
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Payments made after 12h00 will only be dispatched the next day.
REFUNDS & RETURNS
We accept any returns for items purchased within 7 days from receipt of your purchase.
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To be eligible for a return, your item must be undamaged and in the same condition that you received it. *Broken seals on essential oils are not eligible for returns.
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In rare cases, if the item has been damaged in transit, please take a photo of the damaged packing along with the time and date received. This can be emailed to info@diaholistichealing.co.za. An investigation will be opened with the service provider.
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If you received an order in error, we will collect the returned order from you and dispatch the correct order at no cost to you.
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If you wish to return an item that was not to your satisfaction, the courier arrangement and cost will be at your own cost. Return address is 11 Assegaai Street, Sabie, Mpumalanga, 1260.
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No refunds are applicable on sale items.
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Please ensure that any items returned are packaged appropriately to avoid damage.
SECURE PAYMENT
A convenient payment link via Yoco will be sent to you. You can securely pay with your Debit / Credit Card, or make an Instant EFT payment.
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They use 3D Secure authentication for all online payments — this means that you will receive a ‘One Time PIN’ from your bank as part of the payment process.
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It is internationally recognised and certified as secure by Visa, MasterCard, and EMVCo (the official certifiers of Tap, Chip and PIN card readers worldwide). We're also fully PCI compliant.